Are you responsible for representing the consumer viewpoint on a group or committee? Have you ever wondered about the best way to do that? Originally written for Citizens’ Advice, NCF have produced Speaking Up which provides structured suggestions for putting your consumer point across.
Based on realistic case studies
There are sections on such useful themes as being effective in meetings, listening, discussing and decision making, ensuring that you are efficient at representation, and dealing with difficult people. It includes activities based on realistic case studies.
If you think that Speaking Up might be useful to you, then take a look here.