Speaking Up for the Consumer

Are you responsible for representing the consumer viewpoint on a group or committee? Have you ever wondered about the best way to do that? Originally written for Citizens’ Advice, NCF have produced Speaking Up which provides structured suggestions for putting your consumer point across.

Based  on realistic case studies

There are sections on such useful themes as being effective in meetings, listening, discussing and decision making, ensuring that you are efficient at representation, and dealing with difficult people. It includes activities based on realistic case studies.

If you think that Speaking Up might be useful to you, then take a look here.

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What’s next?

Following the success of the last congress, Zero Carbon by 2050, we should like to make definite plans for a follow-up congress focussing on the digital home.  As its not going to be possible to have a face-to-face meeting of the usual kind due to the distancing regulations which will be in force for some time to come, we are looking into the possibility of a virtual congress. 

 

Themes to be discussed might be privacy and security, product safety and the environmental impact and performance of the products available.  

 

Watch this space!

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