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TrustMark, the only government-endorsed ‘find a tradesperson’ scheme in the UK, has been working with the National Consumer Federation (NCF) over the past few months to develop their name branding, website and taking a part in the organisation of congress ...
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The NCF is considering the effect changes in trade agreements from the UK within the EU to the UK by itself could impact consumers. Within the EU all the disparate safety laws and standards have been brought into a single ...
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NCF has looked at how the internet has changed our approach to trust and the way we now make choices. We started work on this by looking at ‘what good looks like’ Link from the consumer’s point of view. This paper ...
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The carer looked at me over the top of her glasses.  ‘I’m really sorry,’ she said ‘but we can’t help you.’  I looked at her in disbelief.  This was a private care agency, they had the capacity, I had the ...
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The 5 December 2017 Consumer Congress focused on issues relating to market surveillance and enforcement, one of the principal messages from the April Consumer Congress and an often-overlooked element in the market place that is vital to the success of ...
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The need for a legal framework for services
The European Commission is asking the question “The Services Package: Is the EU on the right track?” As President of ANEC, the European Consumer Voice in Standardisation, I presented a consumer view to a policy dialogue at the European Policy ...