Better Consumer Future North of the Tweed?

The Scottish Government have launched a consultation on the role and remit of a body they are calling Consumer Scotland.
The reasons quoted in the doc for the exercise are

Evidence has shown that, in specific markets, Scottish consumers behave differently and have different needs from consumers in the rest of the UK. The reasons for this have not yet been fully analysed or understood as there is not, currently, a rigorous on-going assessment of Scottish consumer harm. There is no dedicated mechanism delivering improved, targeted outcomes for Scottish consumers.

This consultation is seeking to gather views on the proposals for a new consumer body, called Consumer Scotland. This will be an investigatory body, tasked with carrying out a strategic review of consumer welfare to identify areas of harm that require in-depth inquiry to identify causes and recommend solutions.

If you are interested in responding you have until 28 September this year. Make this first job of the new term? As a source of inspiration for any comments you might have, Jeremy Mitchell has submitted his own thoughts circulated on the day he celebrated joining the infant Which? 60 years ago. His comments contain a very useful summary of the shape and structure of an independent consumer advocacy body that would make sure that the consumer voice is heard – a cause dear to NCF’s heart of course. These features will be familiar to our consumer readers – independence, a good and predictable (known three years in advance) level of funding, particular focus on vulnerable and more. One point Jeremy makes extremely strongly is that this new body will not be a forum for discussion between representatives of the consumer interest and business. Do you agree? Why not? Is this not a perfectly valid activity for a consumer organisation?

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