Baroness Wilcox of Plymouth – President, NCF
Having served as a Conservative Life Peer since 1996, Baroness Wilcox was the ﬁrst ever Chair of the National Consumer Council. She served as a Minister in David Cameron’s premiership 2010-2011 in charge of intellectual property at BEIS. She has recently completed terms as a member of the Select Committee of the EU and the Energy & Environment Sub-committee. Her main interests are consumer affairs and fisheries
Colin has worked with and for consumers in a great variety of contexts. After an initial spell with Lever Brothers learning the classic marketing moves, he jumped the fence to go and work at Which? Moving from writing to doing he worked in the consumer advice and research arm of Lambeth Trading Standards at local level – experience which came in handy at his next post at the Office of Fair Trading Consumer Affairs Division. After that he worked with John Timpson of Timpson Shoes and Repairs testing the idea of ‘the customers’ friend’ within a company.
All this formed a good basis to go freelance – he wrote ‘Consumers in Business’ for the National Consumer Council exploring best customer service practice in the USA and UK. He then set up the European arm of the leading boutique customer service and complaint handling consultancy TARP with its research-based model demonstrating the profitability of complaint handling as a means of customer retention and increased loyalty.
Working in these areas he researched the work of various Ombudsman offices and more recently has focused on the NHS and its initiatives encouraging patient participation at both primary care and in hospitals. In addition to his work with NCF, Colin is currently a trustee of Age UK Lambeth and is active in his local community street market as a volunteer.
Simon’s career runs into the best part of 30 years’ in energy, construction and related sectors. He is currently the Chief Executive of TrustMark, which connects consumers with competent, vetted tradespeople to work in or around their homes.
Following the implementation of findings from the Each Home Counts (EHC) Review, TrustMark has expanded this remit to include Repair, Maintenance & Improvement (RMI); Retrofit and Energy Efficiency Measures to enhance the protection and choice available to consumers wanting to improve the energy performance of their homes.
Simon is currently navigating TrustMark through these changes as an organisation, helping to develop a level playing field of Government Endorsed Quality for any home improvement, as well as driving continual advances in cross-sector standards.
After a career ranging from digital system development and digital product field support to senior responsibility for product management and innovation, Peter retired and joined the NCF Executive in 2008.
Through his membership of the National Consumer Federation charity Executive Committee Peter has good engagement with the UK’s regulatory systems, both formal and voluntary.
In addition Peter has British, European and International standards experience through BSI, CEN and ISO.
- Director of Innovation Insight Ltd.
- Director of the National Consumer Federation for Consumer Digital Concerns,
- Consumer Digital Standards Expert and Advisor to BSI’s Consumer and Public Interest Network.
- One of ANEC’s European consumer standards experts on privacy and the Internet of Things (IoT).
- ISO Consumer Policy Committee’s Key Person for Data Protection and Privacy
As a Director and representative of the NCF, he provides consumer stakeholder input as a member of :
- The UK’s Electrical Safety Roundtable
- Governing Board of NAPIT one of the UK Industry voluntary Code of Practice bodies for trades people (plumbers, electricians etc)
Peter has worked in the financial services sector for the greater part of his career as an organisational and leadership development specialist, having held senior roles with Standard Chartered Bank, Lloyds Bank, Citigroup Asset Management and Alliance Trust PLC. Peter has a strong interest in how financial services organisations provide services to consumers and interact with them. He is also concerned with issues such as sustainability and consumer privacy, He has been Honorary Treasurer and Company Secretary of the NCF since 2016.
Peter studied English and Sociology at the University of Canterbury, New Zealand and trained as a teacher at Christchurch College of Education. He has an MA in Education from the University of London, an MBA from the University of Surrey and is a member of the UK Chartered Institute of Personnel and Development. He is a former governor of Christchurch School, Chelsea and of St Lawrence School, Effingham.
Eva currently runs a private clinic dealing with beauty and spa treatments, and life coaching. Her past experience covers working as an actor in film, TV and theatre as well as being a school governor and as a lecturer in information technology. Her experience in the consumer cause relates largely to food safety issues. She was a long term member of the Advisory Committee on the Microbiological Safety of Food, contributing to many of their Working Groups. She was also a member of the Consumer Panel for the Ministry of Agriculture, Fisheries and Food, which was chaired by John Gummner, the Minister responsible. She served on the Women’s Manifesto group for the Conservative Party, when the deputy Chair was Teresa May.
Arnold Pindar is chairman of the UK National Consumer Federation (2008 – date) and was President of ANEC – the European Consumer Voice in Standardisation from 2011-2019 and an active member since 1997.
He trained as an analytical chemist and worked for many years at the UK’s Department of Trade & Industry, much of this time dealing with consumer safety. He has represented the UK at European Council and Commission Working Parties developing safety related harmonization Directives, and has been a member of many British and European (CEN) and international (ISO) Standards Technical Committees. He joined the British Standards Institution (BSI) in 1996 as Head of Consumer & Societal Policy (retired 2006).
He has a leading role in consumer activities, particularly related to standardisation, in Europe and internationally. He has represented BSI at ISO/COPOLCO (the International Organisation for Standardisation’s, Committee on Consumer Policy) and has chaired several working groups including Priorities WG and Consumer Participation WGs. He was co-chair of the ISO/COPOLCO Services WG (retired 2020) and since leaving Government service has represented consumers on a number of European and international technical committees dealing with consumer safety.
Katrina is a qualified trading standards officer and has worked directly in enforcement, in consumer education and in an independent capacity on consumer matters for organisations such as the Chartered Institute of Trading Standards (CTSI), National Consumer Council and the EU. In addition to her role on the National Consumer Federation Executive, she is a member of CTSI and the Institute of Consumer Advisors.
Following a career in local government, where in addition to trading standards, she worked in corporate communications, corporate policy and library management, she was an independent consultant, then an academic researcher with Warwick Business School and a Senior Research Fellow at Coventry University.
Katrina worked on the national evaluation of the LinkAge Plus pilots for the Department of Work and Pensions. She has also worked with the British Hallmarking Council, PriceWaterhouse Coopers, KPMG, Nesta, Defra, Atkins, the Institute of Public Finance (CIPFA) and the Tavistock Institute.
Tim has degrees in industrial Economics and transport Economics For nearly 40 years he was part of the Government Economic Service working across an range of Departments, before joining the Office of Fair Trading (OFT), now merged with the Financial Conduct Authority (FCA) and the Competition and Markets Authority (CMA). .
For nearly 20 years to 2010, Tim was a senior economist at OFT specialising in consumer affairs. Tim took part in investigations into consumer credit, extended warranties, new car warranties, payment protection insurance, private medical insurance, current account banking and many more. He assessed unfair contract terms and unfair commercial practices, how they exploited influences on consumer behaviour and their effect sin preventing competition, Tim also worked on the scope for self-regulation (Codes of Practice) to give added protection to consumers.
Before joining OFT Tim worked at HM Treasury on public sector spending, at the Departments of the Environment on the privatisation of the water industry, the economics of protecting the environment and private sector housing policy and at the Department of Transport on railway investment and local transport planning.
Tim joined the NCF Executive Committee in 2010. In 2012 Tim was elected to serve for three years on the Consumers’ Association (Which?) Council of Trustees. In 2015 Tim was appointed a consumer interest member of the Motor Ombudsman Independent Compliance Assessment Panel.
Outside his consumer work, Tim is a garden and estate volunteer with the National Trust.
She worked for several years writing reports for Which?, then as a languages teacher in secondary, further and adult education. The largest part of her working life was spent as an academic at the Open University where she worked in course production and research, writing on such disparate courses as Consumer Decisions, Systems Thinking in Government and Management and What is Europe? She has chaired the credit union at the university for over 20 years.
Monica was on the Executive Committee of the National Federation of Consumer Groups, predecessor to NCF, for many years representing them at BEUC (Bureau Europeen des Unions de Consommateurs). She set up two local consumer groups – in Thanet and Milton Keynes – organising surveys and editing group newsletters. She chaired the National Consumer Congress at a time when it welcomed up to 500 delegates from a huge range of organisations having an interest in consumer affairs. She represented the UK on the ECCG sub-group on performance indicators for monitoring the consumer movement, making a major contribution to the final report.
Her principal focus in consumer affairs is consumer education. She chaired the UK Consumer Education Working Group for 18 years, and was an active member of the editorial board of the International Journal of Consumer Studies.