What is the National Consumer Federation?
The National Consumer Federation (NCF) represents the voice of UK consumers.
We are an independent, not-for-profit charity, with 50 years’ experience of tackling issues that affect consumers, and campaigning for positive change.
Through our unique Consumer Congress’, we work to influence Government, regulators and businesses to ensure that the consumer voice is at the heart of their decision making.
What's new
Where to go for help
We’re sorry, but due to lack of resources, NCF is unfortunately unable to help with your complaints about goods or services that you’ve bought. But there are a number of organisations and helplines that you could try, so have a look at these possibilities. Click here for more information.
Community-based energy projects
Community-based energy projects As a consumer organisation, our historic roots are in local groups of consumers and citizens coming together to improve things for people of that particular locality (and beyond). So, the projects described below are of great interest – not just for the fact that they are local, but also because…
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Seize the Day – A time to train for Net Zero Homes
Pete Eisenegger writes: It’s a pandemic. Consumers are being cautious. People are losing jobs. Meanwhile Global Warming continues and the need to adjust and bring our carbon footprints down becomes ever more pressing. As is the need for energy efficient homes. Building new modern homes to the standard needed is easy compared to…
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Voice
The NCF is the umbrella organisation for independent consumers. It acts as a collective consumer voice, with a particular focus on issues that are not well addressed. The NCF provides independent, evidence-based views in its consumer representation
Thinking
The NCF is a home for concerned consumers, who want to know more about the details around how we are helping to educate Government on key issues that consumer face
Expertise
NCF has been providing expert knowledge and capability for many years, working with key industry and commercial partners to help drive the important consumer protection initiatives
Consumer Congress
The National Consumer Federation runs regular Consumer Congress events, bringing together a range of experts to discuss topical consumer issues that align with the National Consumer Federation strategy and approach. NCF have run these events for themes such as Brexit, Retrofit, Net Zero, Enforcement of Consumer Legislation, Safety of Digital Products and UK/US Standards. For more information click “read more”.
Key Themes
We discuss and identify the key themes to focus on as an organisation. Each of the key themes have a major impact upon consumers in their daily lives, now and in the future. To see what our key themes are and how to get involved click read more.
To enable us to keep in touch please sign up today
Community-based energy projects
Community-based energy projects As a consumer organisation, our historic roots are in local groups of consumers and citizens coming together to improve things for people of
READ MORE
Seize the Day – A time to train for Net Zero Homes
Pete Eisenegger writes: It’s a pandemic. Consumers are being cautious. People are losing jobs. Meanwhile Global Warming continues and the need to adjust and bring our
READ MORE
Where to go for help
Contact Information Website links and Telephone numbers Click Here
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Consumer Charter for Regulators
Consumer Charter for Regulators Promote and protect the interests of consumers in sector where market forces alone would not deliver the best outcomes Click Here
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