The National Consumer Federation represents the voice of UK consumers. We have more than 50 years experience of promoting consumer interests and campaigning for positive change. Our independent thinking and expertise adds value to the collective consumer voice.


For the last 50 years, the National Consumer Federation (NCF) has represented and supported the work of voluntary, independent consumer groups, individuals and those in other organisations that have an interest in consumer affairs. The NCF provides an independent consumer voice, thinking, and expertise. It is a consumer charity, which also offers not-for-profit professional consultancy services via NCF Services CIC.

Voice: the NCF is the umbrella organisation for independent consumers. It acts as a collective consumer voice, with a particular focus on issues that are not well addressed elsewhere. The NCF provides independent, evidence-based views in its consumer representation.

Thinking: the NCF is a home for consumer experts to develop, with colleagues, better analysis of consumer issues and statements of ‘what good looks like’ to the consumer.

Expertise: the NCF aims to assist individual consumers who, on a voluntary basis, wish to develop their expertise in topics of particular interest to themselves. For the most specialist and demanding tasks, requiring the greatest effort and expertise, our consumer experts offer professional consultancy services via NCF Services CIC.

Our Registered Office is: The National Consumer Federation, c/o TrustMark (2005) Limited, The Square, Basing View, Basingstoke, Hampshire, RG21 4EB

Company Number: 04276357 (limited by guarantee) 

Charity Number: 1101414 Registered in England